Lev Medical – Protecting every breath of life

Intake line open · predawn to past midnight

Someone answers. (718) 492 8700

Nonprofit medical advocacy · Brooklyn, New York

When Life Is On The Line, So Are We.

Lev Medical is a nonprofit that steps into the hardest medical situations people ever face, and does not step out until the care actually happens.

"You explain it once. One advisor takes your case and keeps it."

Available predawn to past midnight

107 people working your case

A night on the intake line

Composite of typical calls

01:47 — Ventilated patient. Interfacility transfer negotiated, both hospitals on the call.

02:14 — Brooklyn. New intake routed to the pulmonology advisor.

03:02 — Denied imaging authorisation. Appeal filed with clinical justification.

03:41 — Air ambulance secured for a paediatric cardiac case.

04:26 — Rare metabolic disorder. Journals searched, two specialists contacted abroad.

05:10 — Records requisitioned from three facilities so nothing is repeated.

06:33 — Eleven-week wait for an oncology consult reduced to next day.

07:05 — Trial eligibility confirmed for a patient told there was nothing left

01:47 — Ventilated patient. Interfacility transfer negotiated, both hospitals on the call.

02:14 — Brooklyn. New intake routed to the pulmonology advisor.

03:02 — Denied imaging authorisation. Appeal filed with clinical justification.

03:41 — Air ambulance secured for a paediatric cardiac case.

04:26 — Rare metabolic disorder. Journals searched, two specialists contacted abroad.

05:10 — Records requisitioned from three facilities so nothing is repeated.

06:33 — Eleven-week wait for an oncology consult reduced to next day.

07:05 — Trial eligibility confirmed for a patient told there was nothing left

THE PART NOBODY WARNS YOU ABOUT

The diagnosis is the beginning. The obstacle course starts the next morning.

There’s a particular silence that follows bad news. The doctor is still talking. You’ve stopped hearing.

And then, somehow, you’re expected to become an expert overnight. On a disease you’d never heard of last week. On a hospital system, you have no map for. On an insurance policy written to be difficult.

You call the specialist’s office, and the first opening is in eleven weeks. The scan needs prior authorization. The authorization needs a form that your doctor’s office hasn’t sent.

The claim is denied for a reason nobody can explain to you. Meanwhile, the illness does not wait.

Most people navigate this alone, at the worst moment of their lives, with no idea that the answer they need already exists somewhere — in a trial two states away, in a surgeon who has done this operation four hundred times, in an appeal letter that would have been approved if someone had known how to write it.

But what if

"Somebody who already knew the way made those calls for you?"

This is where Lev Medical steps in. We do not just assist with your care. We make sure it happens.

Who we are

This is where Lev Medical steps in.

We’re a nationally recognized nonprofit built for exactly this moment. When a family calls, a person picks up. Not a menu, not a queue. Within minutes the case is with an advisor who works this condition and nothing else — someone who has seen a hundred cases like it and already knows the next three moves

Then the machinery starts. We find the right physician anywhere in the country. We pull the records. We push the appointment forward. We take the insurance denial apart and rebuild it as an approval. We arrange the transfer, the transplant logistics, the trial enrollment. We stay on the case through treatment, through recovery, through whatever comes after.We don’t just help with your care. We make sure it happens.

The name

Lev means heart

In the language it comes from, lev isn’t only the organ that beats. It’s the seat of resolve. The part of a person that decides.

We chose the name as a standard to be held to. Every case that reaches us gets both halves of it: the expertise to find the answer, and the stubbornness to go get it

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THE THREE PILLARS

Thousands Of Calls. Three Pillars Of Care.

Case Management & Advocacy

The right doctor, found and reached. Referrals matched to the case, appointments pulled
forward, transfers coordinated, transplants and trials arranged. One advisor who owns
the case from the first call.

Comprehensive Support

Coverage denied is not coverage decided. We overturn denials, secure approvals, chase
reimbursements, fund the treatment insurance won’t, and stand between the hospital
and a family too overwhelmed to argue.

Research

When a case isn’t in the textbook, our researchers go looking. Journals, case reports,
trial registries, and direct consultation with physicians who have seen this before.
Somebody, somewhere, has usually seen this before.

Case Management & Advocacy

The right doctor, found and reached. Referrals matched to the case, appointments pulled
forward, transfers coordinated, transplants and trials arranged. One advisor who owns
the case from the first call.

Comprehensive Support

Coverage denied is not coverage decided. We overturn denials, secure approvals, chase
reimbursements, fund the treatment insurance won’t, and stand between the hospital
and a family too overwhelmed to argue.

Research

When a case isn’t in the textbook, our researchers go looking. Journals, case reports,
trial registries, and direct consultation with physicians who have seen this before.
Somebody, somewhere, has usually seen this before.

The work, in numbers

Thousands of patients.
Each one treated as our only case.

In the language it comes from, lev isn’t only the organ that beats. It’s the seat of resolve. The part of a person that decides.

52,891

Active cases annually

Files open across all nineteen divisions at any point in the year.

21,083

New cases annually

Patients and immediate family carried through the full length of a case.

18,335

Individuals we are a lifeline for

Patients and immediate family carried through the full length of a case.

19

Specialised divisions

From oncology to oral and maxillofacial disorders, each staffed by expert advisors.

EVERY SPECIALTY

Nineteen divisions cover virtually
every condition we are called about.

In the language it comes from, lev isn’t only the organ that beats. It’s the seat of resolve. aOur advisors stay current through conferences, coursework and ongoing supervision — so the person who picks up the phone already speaks the language of your diagnosis.

01

Oncology

02

Genetics & Metabolism

03

Complex Pediatric Illnesses

04

Ob/Gyn

05

Gastroenterology

06

Critical Care

07

Cardiology

08

Endocrinology & Immunology

09

Neurology

10

Ophthalmology

11

Orthopedics

12

Pulmonology

13

Hepatology & Nephrology

14

Rheumatology

15

Vascular Disorders

16

Otolaryngology (ENT)

17

Dermatology

18

Urology

19

Oral & Maxillofacial Disorders

01

Oncology

Behind Every Medical Miracle
There’s An Unseen Team

Doctors treat the disease. Somebody has to make the treatment possible. Intake coordinators. Medical advisors. Referral specialists. Records requisitionists. Appointment expediters. Insurance advocates. Researchers. Transfer and transport. Tech. Emergency operators who pick up at hours no office keeps. None of them will ever appear in the story a family tells afterward. All of them are the reason there’s a story to tell.

"To our team, each patient is number one. Because every life is worth saving."

FUNDING

A $10 million commitment to saving lives.

Lev Medical runs on an annual budget of $10,000,000, and every dollar of it exists to answer a phone that rings without warning.

It pays for the round-the-clock response team. The relationships with medical experts on four continents. The air ambulance when a local hospital can’t do what the patient needs. The treatment a policy refuses to cover.

The budget isn’t administration. It’s a promise: nobody gets turned away because their case is too complicated or their situation too far gone.

CALL Us

You are not the first family to feel this lost.

And you will not be the last one we help. Tell us what’s happening. We’ll take it from there.

Call Now Start a Case